Acquisition, support, and retention on one customer record.
Commerce teams see the order but lose the relationship. A Vaylo system connects acquisition source, purchases, support conversations, and segments for retention.
Example workflow
Acquisition
Campaign and channel attribution lands on the customer record.
Purchase
Orders linked to the person, not just the transaction.
Support
Support conversations share the same history.
Segmentation
Segments built from real behavior and consent.
Retention
Win-back and loyalty workflows with human-approved messaging.
Common automations
- Post-purchase follow-up
- Support-to-sales handoff flags
- Win-back sequences
- VIP and at-risk segment monitoring
Example dashboards
- Repeat purchase rate
- Support load
- Segment performance
Map your e-commerce & retail workflow
The CRM Blueprint takes about three minutes and recommends a starting path — configure, customize, automate, or combine.